CarCollect

Allow customers to value their own vehicle online by using the CarCollect valuation Token.

Online valuation Token

When creating a vehicle listing on CarCollect, we ask sellers to enter the book value of the vehicle.

Why is it important to enter the book value when listing a vehicle as a seller?

Railey Vrouwe

Lisa Pegels

More about how to use selling cars, registering new cars, auctions and more.

Selling

Where can I see on which status a vehicle is?

How do I increase my chances of getting bids?

How can I list a vehicle for colleagues or internal use only?

Get started with selling

Why don't I get the NAP check to make sense with my vehicle?

Vehicle registration

How do I upload a vehicle?

How do I report/claim vehicle damage?

Failed to report a vehicle complete

Can I receive bids on a Buy-Now vehicle?

Can I change the Buy-Now price?

Do I still receive bids after I have announced the trade price?

Advertise

How do I report a vehicle trade-in?

What should I do if the expected delivery date of the vehicle is later than indicated?

Intake

How do I award a vehicle to a bidder?

Award

How does the invoicing process work?

Invoicing

I am waiting for vehicle payment, now what?

Payment

When can I upload the Temporary Document Number (tdn)?

Where can I find the indemnification?

In this article we explain how users can utilize the Scrive integration in CarCollect to sign digital documents.

How can I use Scrive for electronic document signing?

Transfer of ownership

Who will come to transport the vehicle?

Transport

How do I handle complaints/claims?

What should I do if the vehicle has more damage than previously reported?

Reclamations

CarCollect YouTube

Autoveilingen

Find answers and get help from Intercom Support and Community Experts

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