Congratulations! You have sold a vehicle through CarCollect. After the vehicle has been allocated to a buyer, the next steps in the sales process begin.
The next step is to upload the invoice, after which the buyer can make the payment.
Step 1: Check whether the invoice has been uploaded
After the vehicle has been allocated to a buyer:
Prepare the invoice based on the order confirmation.
Upload the invoice to the vehicle dossier.
The buyer will automatically receive a notification.
After the invoice has been uploaded, the buyer can make the payment for the vehicle.
Step 2: Wait for the payment period to expire
After receiving the invoice, the buyer has 5 working days to make the payment.
Before this period expires, the buyer will receive a reminder to complete the payment.
The payment period has expired. What now?
Has the buyer still not paid after 5 working days?
First, contact the buyer to discuss the outstanding payment.
Are you unable to resolve the matter together? Please contact the CarCollect Customer Success team.
Please provide:
The registration number of the vehicle.
The CarCollect ID.
The payment status.
This allows us to help you more quickly.
What happens after the payment?
Once the payment has been received and processed, the sales process can continue to the next step, such as further document processing and the transfer of the vehicle.
Do you have questions about a payment or the sales process? Please contact the Customer Success team.