The payment term is the period in which you, as the buyer, must pay the invoice for a purchased vehicle.
For vehicles purchased through CarCollect, a payment term of 5 working days applies. Payment must be made directly to the seller within this period.
When does the payment term start?
The payment term starts as soon as:
The seller has prepared the invoice.
The invoice has been added to the vehicle dossier.
You have received a notification from CarCollect.
From that moment, you have 5 working days to complete the payment.
How do I pay the invoice?
Payment is made directly from the buyer to the seller.
Depending on the seller's settings, you can pay via:
Online payment via Mollie (when the seller has enabled this option).
Bank transfer to the seller's bank account stated on the invoice.
Cash payments are not accepted.
What happens after payment?
After making the payment:
Open the relevant vehicle dossier.
Click the blue action button to indicate that the vehicle has been paid.
The seller will receive a notification and can check the payment.
Once the payment has been completed, the further process can begin, such as document processing and arranging transport.
What if I cannot pay on time?
Are you unable to complete the payment within the 5-working-day payment term? Please contact the seller as soon as possible.
By contacting the seller in good time, you can discuss together how to handle the situation.
Tip
Pay the invoice as soon as it becomes available. This helps prevent delays in:
✔ The release of the vehicle.
✔ Document processing.
✔ Transport of the vehicle.
Do you have questions about payment? Please contact the CarCollect Customer Success team.