Have you purchased a vehicle through CarCollect? You can pay the invoice as soon as the seller has added it to the vehicle dossier.
Payment is made directly from the buyer to the seller, using the seller's bank account details.
What payment methods are available?
There are two ways to pay an invoice:
Online payment via Mollie
When the seller has enabled online payments, you can easily pay the invoice online using the available payment method.
Follow the steps in CarCollect to complete the payment online.
Payment by bank transfer
Is online payment not available? You can then pay the invoice by making a regular bank transfer to the seller's bank account stated on the invoice.
How do I indicate that I have paid?
After making the payment:
Open the relevant vehicle dossier.
Click the blue action button 'Vehicle paid'.
The seller will receive a notification and can check the payment.
When can the vehicle be processed further?
Once you have made the payment and the seller has confirmed it, the vehicle can be processed further.
The release can then be arranged and transport can be scheduled, for example.
Please note
Always check the following before making the payment:
✔ Whether the invoice details are correct.
✔ Whether the bank account number matches the details on the invoice.
✔ Whether you are transferring the correct amount.
Cash payment when collecting the vehicle is not possible. Payment must always be made digitally using one of the available payment methods.
Need help?
Do you have questions about payment or are you unable to pay the invoice? Please contact the CarCollect Customer Success team.