Yes, in many cases it is possible to collect a vehicle using your own transport.
Once the vehicle has been allocated to you, you can arrange with the seller to collect the vehicle yourself or have it collected using your own transport.
Please note: for some vehicles, transport via CarCollect is mandatory. This is clearly indicated during the bidding process and in the vehicle dossier. In these cases, you cannot collect the vehicle yourself.
How do I arrange collection using my own transport?
Would you like to collect the vehicle yourself?
Contact the seller after the vehicle has been allocated to you.
Agree together when the vehicle will be collected.
Make sure the vehicle is only collected once all required steps have been completed.
This includes:
✔ The vehicle payment has been completed.
✔ The vehicle has been released for transport.
✔ The release has been processed.
✔ A collection time has been agreed with the seller.
Do I need to update anything in CarCollect?
Once you have collected the vehicle yourself, you need to confirm this in the vehicle dossier.
To do this, go to the blue action button for the relevant vehicle and select 'Vehicle transported'.
This updates the dossier and allows the processing of the vehicle to be completed.
When can I not collect the vehicle myself?
For some sellers, transport is mandatory. This is indicated:
When placing a bid.
In the vehicle dossier.
In the vehicle's transport information.
When transport is mandatory, the vehicle will automatically be processed using the designated transport method.
I want to arrange my own transport, but I don't know whether this is possible. What should I do?
First, check the transport information in the vehicle dossier.
Are you unsure whether you can arrange your own transport? Please contact the seller or the CarCollect Customer Success team.
Please provide:
The vehicle registration number.
The CarCollect ID.
Your preferred collection date.
This will allow us to help you more quickly.
Tip
Always agree on the collection time with the seller in advance. This helps prevent you from arriving when the location is closed or when the vehicle is not yet ready for collection.
Do you have questions about collecting a vehicle or arranging your own transport? Please contact the CarCollect Customer Success team.