When a vehicle sold through CarCollect arrives at your location, you need to complete the vehicle intake. This confirms that the vehicle has been received and allows the sales process to continue.
The vehicle intake ensures that the buyer can take over the vehicle in CarCollect and that the next steps in the process can be completed.
When do I need to complete a vehicle intake?
You should complete the vehicle intake as soon as:
The vehicle has physically arrived at your location.
You have checked the vehicle.
The vehicle has been transferred correctly.
How do I complete a vehicle intake?
Follow the steps below:
Open the relevant vehicle dossier.
Check that you have received the correct vehicle.
Click the blue action button.
Select 'Complete vehicle intake'.
Confirm the vehicle intake.
After the vehicle intake has been completed, the vehicle status is updated and the buyer can continue taking over the vehicle within CarCollect.
What should I check when completing a vehicle intake?
Before completing the vehicle intake, check:
Whether you have received the correct vehicle.
Whether the mileage is correct.
Whether any damage or other relevant details have been recorded correctly.
Whether the vehicle matches the agreements made.
A correct vehicle intake ensures a smooth sales process and helps prevent delays.
Need help?
Are you unable to complete a vehicle intake or do you have questions about the sales process? Please contact the Customer Success team. We will be happy to help.