Have you placed a bid on a vehicle? After the auction ends, the seller decides whether the vehicle will be allocated to a buyer.
The time between the end of the auction and the allocation of a vehicle can vary. This depends on the type of offering, the seller and the availability of the vehicle.
When is a vehicle allocated?
The seller reviews the bids received and decides when a vehicle is allocated.
When your bid is accepted and the vehicle is allocated to you:
You will receive a notification from CarCollect.
The vehicle will appear under My purchases within My CarCollect.
You can start the next steps in processing the vehicle.
You can find more information in the article:
Difference between offering types
The allocation speed can vary depending on the type of offering.
Remarketing offering
Vehicles within the Remarketing offering are often allocated more quickly because these vehicles are usually immediately available for sale.
General offering
For vehicles from the General offering, it may take longer before a vehicle is allocated.
Some of these vehicles are dealer trade-ins that the seller still needs to receive from the private customer. As a result, the vehicle is not always immediately available for handover.
Once the vehicle has actually been traded in and is available at the seller's location, the further processing can take place.
Why does it sometimes take longer?
A vehicle may be allocated later due to, for example:
The assessment of multiple bids.
The timing of the seller's decision.
The availability of the vehicle.
The completion of a trade-in process with a private customer.
Tip
Have you placed a bid? Keep an eye on your email and My bids in CarCollect. As soon as the seller has made a decision, you will automatically be notified.
Do you have questions about an outstanding bid or the status of a vehicle? Please contact the CarCollect Customer Success team.