Are you unable to complete a vehicle listing? In most cases, this is because required information is still missing from the vehicle dossier.
Follow the steps below to successfully complete the vehicle listing.
Step 1: Check the required fields
Before a vehicle can be completed, all required fields must be filled in.
Check, among other things, whether the following information is available:
Vehicle details.
Mileage.
Photos.
Any damage and other relevant details.
Other required fields marked with an *.
Missing information is indicated in the vehicle dossier.
Step 2: Check the error message
Are you still unable to complete the vehicle listing? Check the error message displayed in CarCollect.
The message often indicates which information is still missing or which action needs to be completed first.
Step 3: Check the vehicle dossier
Go through the complete vehicle dossier one more time and check that all information has been entered correctly.
A complete vehicle dossier not only increases the chance of a successful listing, but also creates more confidence among potential buyers.
Still not working?
Are you still unable to complete the vehicle listing after performing the checks above? Please contact the Customer Success team.
To help you as quickly as possible, please provide:
The registration number of the vehicle.
A screenshot of the error message.
A brief description of the problem.
This allows us to investigate immediately why the vehicle cannot be completed.
Tip
Also check the articles 'How do I list a vehicle?' and 'How do I report vehicle damage (claims)?' and use the CarCollect Valuation Guide. A fully completed vehicle dossier prevents most issues when completing a vehicle listing.