The expected delivery date of a vehicle is an indication of when the vehicle will become available. It may happen that a vehicle arrives later than originally indicated.
When the delivery date changes, it is important to process this correctly in CarCollect and inform the relevant party.
Why can a delivery date change?
A vehicle may become available later for various reasons, such as:
Delays in transport.
The vehicle is not yet available from the seller.
An earlier trade-in or internal processing takes longer than expected.
Other circumstances affecting the availability of the vehicle.
How do I adjust the expected delivery date?
When the expected delivery date changes, you can adjust it in the vehicle dossier.
Follow the steps below:
Open the relevant vehicle dossier.
Go to the vehicle details.
Change the expected delivery date to the new date.
Save the change.
The new delivery date will then be visible in the vehicle dossier.
Inform the buyer about the change
We recommend always informing the buyer when the expected delivery date changes.
Timely communication prevents confusion and ensures that both parties know what to expect.
Can I adjust the delivery date more than once?
The expected delivery date can be adjusted once. Therefore, make sure you carefully check the new date you want to communicate before making the change.
Need help?
Are you unable to adjust the expected delivery date or do you have questions about the process? Please contact the Customer Success team. We will be happy to help.