How does the sales process work?

Once you have created a vehicle, the vehicle file receives the status Draft.

At this stage, the vehicle is not yet visible to buyers. You can add or edit all vehicle details, photos and documents.

Have all required fields been completed? You can then complete the vehicle listing and publish it.

Once the vehicle listing has been completed, the vehicle is published and buyers can place bids.

During this phase, you can:

Once the auction has ended, or if you want to complete a Buy-Now sale, you can allocate the vehicle to the buyer of your choice.

After the vehicle has been allocated, the buyer will automatically receive a notification.

Once the vehicle has been returned or is available for delivery, you can indicate this using the Action button.

This confirms that the vehicle is ready for the next step in the selling process.

Upload the invoice to the vehicle file.

Also check whether the Temporary Document Number (TDN) has been added. If it has not yet been added, you can upload the TDN first using the Action button.

Once the invoice has been added, the buyer will automatically receive a notification.

The buyer pays the invoice according to the agreed payment method.

Once you have received the payment, confirm this using the Action button. The buyer can then proceed with the ownership transfer.

After payment has been confirmed, the buyer can release the vehicle using the TDN.

Once the release certificate has been uploaded, the ownership transfer is complete.

After the vehicle has been released, it can be collected or transported through CarCollect.

Once the transport has been completed, the vehicle file is automatically closed.

Are you having trouble with one of the steps above, or has a vehicle file remained in the same status longer than expected? Contact the Customer Success team. They will be happy to help you further.