Step 1: Bidding
Find a vehicle in the Buying offering and place a bid or purchase the vehicle directly through Buy-Now (if available).
Once the auction has ended, you will automatically be notified whether the vehicle has been allocated to you.
Step 2: Vehicle intake
Has the vehicle been allocated to you? Congratulations!
The status changes to Vehicle intake. The seller indicates when the vehicle has been returned or is available for further processing.
Step 3: Invoicing
Once the vehicle is available, the seller uploads the invoice to the vehicle file.
You will receive a notification and can view the invoice immediately.
Step 4: Payment
Pay the invoice according to the agreed payment method.
Once you have made the payment, you can indicate this using the Action button. The seller will then check whether the payment has been received.
Step 5: Release
Once payment has been confirmed, the vehicle can be released.
You can find the Temporary Document Number (TDN) in the vehicle file under Documents. Upload the release certificate to complete this step.
Step 6: Transport
Once the vehicle has been released, it can be collected or transported.
You can:
Easily schedule transport through CarCollect.
Collect the vehicle yourself (if permitted by the seller).
Please note: For some vehicles, transport through CarCollect is mandatory. This is indicated on the vehicle page before you place a bid.
Step 7: Completed
Once the vehicle has been delivered or collected, the vehicle file is automatically closed. Your purchase is now fully completed.
Need help?
Do you have questions about one of the steps, or has a vehicle file remained in the same status longer than expected? Contact the Customer Success team. They will be happy to help you further.