Have you purchased a vehicle through CarCollect and would you like to know whether transport has already been scheduled? Once transport has been scheduled, you will receive a confirmation by email.
This email contains the planned date and time when the vehicle will be collected.
Where can I find the transport information?
The transport schedule is shared with you by email once it has been definitively scheduled.
Always check:
✔ The mailbox linked to your CarCollect account.
✔ Your junk or spam folder.
✔ Whether the correct contact details are listed in your account.
When is transport scheduled?
Transport can be scheduled once the vehicle is ready for transport.
Therefore, check whether:
✔ The vehicle payment has been completed.
✔ The vehicle has been released for transport.
✔ All required steps in the purchasing process have been completed.
I have not received an email about transport yet. What should I do?
Have you not received a confirmation yet? First check whether:
The payment has been completed.
All actions in the vehicle dossier have been completed.
The vehicle is ready for transport.
Has everything been completed but you have still not received a transport confirmation? Please contact the CarCollect Customer Success team.
Please provide:
The vehicle registration number.
The CarCollect ID.
The current status of the vehicle.
This will allow us to help you more quickly.
Tip
Only arrange or schedule transport once the vehicle is ready for this. Completing all steps in the purchasing process on time helps prevent delays in the delivery of the vehicle.