I have scheduled transport for a vehicle. When will it be delivered?

Have you scheduled transport for a purchased vehicle via CarCollect? The transport request will then be forwarded to the transport partner.

From that moment onwards, the transport partner takes over the scheduling. The transport partner aims to deliver the vehicle within 5 to 7 working days after the transport order has been created. The final delivery time depends on the availability of transport and the planned route.

Once the transport schedule is known, you will receive the expected:

Therefore, always check:

✔ The mailbox linked to your CarCollect account.
✔ Your junk or spam folder.

In some situations, delivery may take longer than the expected timeframe.

This may occur, for example, due to:

During public holidays and holiday periods, transport schedules may take longer because transport capacity may be more limited.

If there is a delay or deviation from the expected delivery time, you will be informed.

First, check:

✔ Whether the transport has been scheduled successfully.
✔ Whether the payment has been completed.
✔ Whether the required documents have been processed.
✔ Whether the transport request has been completed correctly.

Have you still not received a schedule even though the transport has already been requested? Please contact the CarCollect Customer Success team.

Please provide:

This will allow us to help you more quickly.

Take the expected delivery time into account before requesting transport. Schedule the transport in good time and make sure all steps in the purchasing process have been completed. This allows the vehicle to be delivered as quickly as possible.