Yes, in some cases it is possible to change the delivery address of a vehicle.
The delivery address can only be changed as long as the transport has not yet been definitively scheduled. Once the transport has been scheduled, the delivery address can no longer be changed.
How do I change the delivery address?
Would you like to change the delivery address?
Please contact the CarCollect Customer Success team as soon as possible.
Please provide:
The new delivery address.
The vehicle registration number.
The CarCollect ID.
We will then check whether the change is still possible.
When can I no longer change the delivery address?
The delivery address can no longer be changed when:
✔ The transport has already been definitively scheduled.
✔ The transport schedule has already been shared with the transport partner.
✔ The vehicle is already on its way to the delivery address.
In these situations, the delivery address can no longer be changed.
Please note: risk of incorrect transport costs
Always check carefully that the correct delivery address has been entered before requesting transport.
If the vehicle is sent to an incorrect delivery address or the delivery address is changed too late, incorrect transport costs may arise.
These costs may occur, for example, when:
The transport provider arrives at the wrong address.
The vehicle cannot be unloaded at the agreed location.
A new transport appointment needs to be scheduled.
The vehicle needs to be transported again to another location.
These additional costs may be charged to the buyer.
What should I take into account?
Always check the following before requesting transport:
✔ Street name and house number.
✔ Postcode and town/city.
✔ Contact details at the delivery location.
✔ Whether there is sufficient space to unload the vehicle.
A correct delivery address helps prevent delays and unnecessary additional costs.
I provided the wrong delivery address. What should I do?
Please contact the CarCollect Customer Success team as soon as possible.
Please provide:
The vehicle registration number.
The CarCollect ID.
The current delivery address.
The desired delivery address.
We will then check whether the change can still be processed and whether any additional costs can be avoided.