Yes, you can easily arrange the transport of a purchased vehicle through CarCollect. Once the vehicle has been allocated to you, paid for and the release document has been added to the vehicle dossier, you can schedule the transport.
CarCollect works with various transport partners who safely deliver the vehicle to your location.
How do I schedule transport through CarCollect?
Follow the steps below:
Open the relevant vehicle dossier.
Check whether the vehicle has the status 'Transport'.
Click the blue action button.
Select 'Schedule transport'.
Follow the steps in the transport environment.
Check the details and confirm the request.
Once the transport has been scheduled, it will be processed and you will receive further information about the delivery.
Can I collect the vehicle myself?
Yes, in many cases you can choose to collect the vehicle yourself.
Always coordinate this with the seller in advance and let them know when you will collect the vehicle. This ensures that both parties know when the handover will take place.
Please note: for some vehicles, transport through CarCollect is mandatory. In that case, you cannot collect the vehicle using your own transport. This is clearly indicated during the bidding process and in the vehicle dossier.
When is transport mandatory?
For some sellers, transport is automatically arranged through CarCollect.
When this applies:
You will see this before placing a bid.
Transport will automatically be initiated after payment.
The vehicle cannot be collected using your own transport.
What are the transport costs?
Transport costs depend on various factors, such as:
The location where the vehicle is located.
The delivery location.
The type of vehicle.
You can view the transport costs in advance in the bidding screen or when scheduling the transport. Transport costs are separate from your bid and are invoiced separately.
How long does transport take?
The delivery time of a vehicle depends on transport availability and the scheduled route.
As an indication, a vehicle is often delivered within 5 to 7 working days after the transport has been scheduled. This remains dependent on the current transport schedule.
Need help?
Do you have questions about transport or are you unable to schedule the transport? Please contact the CarCollect Customer Success team.