With CarCollect's Online Appraisal Token, you can let customers submit their vehicle details online. You simply send the customer a unique link, allowing them to enter the vehicle information step by step and upload photos and details of any damage.
The submitted information is created as a draft in CarCollect. You can then review the details and make any necessary changes before completing the appraisal.
How do I create an appraisal link?
Follow these steps to let a customer submit their vehicle for an online appraisal:
Open the Online Appraisal feature in CarCollect.
Create a new appraisal token.
Generate the unique appraisal link.
Share the link with the customer, for example by email or WhatsApp.
The customer opens the link and follows the steps to submit the vehicle details.
What does the customer do with the appraisal link?
Using the unique link, the customer can provide all the necessary information about their vehicle by following a step-by-step process.
The customer can, among other things:
Enter the vehicle details.
Provide the current mileage.
Describe any damage.
Upload photos of the vehicle.
Provide additional information about the vehicle.
The customer can complete the process using a smartphone, tablet or computer.
How do I process the submitted appraisal?
Once the customer has submitted the information, you can monitor the appraisal's progress within CarCollect.
Open the Online Appraisal feature.
Review the submitted vehicle details and photos.
Check whether all information is complete and correct.
Make any necessary changes to the appraisal.
Mark the appraisal as complete once all information has been checked.
Once the appraisal is marked as complete, the vehicle is added to the CarCollect trading platform. You can then receive bids from potential buyers.
What are the benefits of the Online Appraisal Token?
Saves time: the customer provides the vehicle details and photos themselves.
Less manual data entry: you don't have to request and enter all the information yourself.
Better vehicle presentation: you receive information and photos directly from the customer.
More control: you can monitor the appraisal's progress within CarCollect.
Tip
Ask the customer to take clear photos and describe any damage as accurately and completely as possible. Always review the submitted information before marking the appraisal as complete.
Do you have questions about the Online Appraisal Token, or are you unable to create a new appraisal link? Contact the CarCollect Support team at support@carcollect.com.