It may happen that, after receiving a vehicle, a buyer reports that more damage is present than was indicated during the valuation and when the vehicle was offered in the vehicle dossier.
When this happens, it is important to discuss the situation with the party involved and work together towards a suitable solution.
The buyer has submitted a claim
A buyer has 48 hours after receiving the vehicle to submit a claim when there are discrepancies compared with the information in the vehicle dossier.
When handling a claim, it is important to:
Carefully assess the reported damage.
Check the information in the vehicle dossier.
Work together with the other party to find a suitable solution.
How can I prevent discussions about damage?
A complete and accurate vehicle presentation helps prevent claims.
Therefore, always make sure you have:
Clear photos of the vehicle.
A complete description of visible damage.
Correctly recorded details and other relevant information.
A fully completed vehicle dossier.
For more information, see the article:
Are you unable to resolve the matter together?
Are you unable to reach a solution together or do you have questions about a claim? Please contact the CarCollect Customer Success team.
Please provide:
The registration number of the vehicle.
The CarCollect ID.
A description of the reported damage.
Any photos supporting the claim.
This allows us to help you more quickly.