Have you purchased a vehicle through CarCollect? You can find it in the My purchases overview within your CarCollect account.
Here you will find all vehicles that have been allocated to you and you can follow the next steps in the purchasing process.
Where can I find my purchased vehicles?
Follow the steps below:
Log in to your CarCollect account.
Go to My CarCollect.
Open the filter menu in the order environment.
Select My purchases.
Here you will see an overview of all vehicles that have been allocated to your company.
What can I view under My purchases?
Within My purchases, you can track the status of your purchased vehicles.
You can find, among other things:
Vehicle details.
The current status of the vehicle.
Available documents.
Information about the further processing of the vehicle.
From the vehicle dossier, you can complete the next steps in the purchasing process.
A vehicle is not listed under My purchases. What should I do?
First, check whether:
The vehicle has actually been allocated to you.
You are logged in with the correct account.
You are using the correct environment and filters.
Is the vehicle still not visible? Please contact the CarCollect Customer Success team.
When contacting us, provide:
The vehicle registration number.
The CarCollect ID.
The email address registered to your account.
This allows us to help you more quickly.
Tip
Have you placed bids on multiple vehicles? You can also use My bids to easily track the status of your open bids.
Once a vehicle has been allocated to you, it is automatically moved to My purchases.
