What you can do in this situation depends on the reason for the block or restriction.
Why is my account blocked or restricted?
There may be several reasons why your account is not fully accessible. For example:
Outstanding payments: there may be invoices that have not yet been paid.
Incomplete verification: your company or personal verification has not been completed or needs to be reviewed again.
Missing or changed company details: certain details need to be checked or updated.
Limited account permissions: your account may not have access to certain features, such as CarCollect Selling.
Another reason: there may be a specific reason why CarCollect has restricted your access.
Not every restriction means that your entire account has been blocked. It may also be that only certain features are unavailable.
What can I do myself?
Follow the steps below to find out what is happening.
1. Check whether you can still log in
Try logging in to CarCollect. Check whether you receive an error message and whether it explains the reason for the restriction.
Can't log in? Also check whether you are using the correct login credentials.
2. Check your account details and verification status
Make sure your company and personal verification have been completed and that your account details are still correct. Have you received a request to provide additional information? Follow the instructions in that message.
3. Check for outstanding invoices
Do you have any outstanding invoices? Check their payment status and the applicable payment terms. If the restriction is related to an overdue payment, contact CarCollect Support to discuss the situation.
4. Contact CarCollect Support
Are you unsure why your account has been blocked or restricted, or are you unable to resolve the issue yourself? Contact CarCollect Support at support@carcollect.com.
Include the following information in your email:
Your company name.
The email address you use to log in.
A description of the problem.
The error message you see, if applicable.
Which features you are unable to use.
This will help Support check your account and explain the next steps.
How can I reactivate my account?
CarCollect Support will assess the situation and inform you of the reason for the block or restriction, where this information can be shared, and the possible next steps.
Depending on the cause, you may need to provide additional information, complete a verification process or resolve a payment issue. Whether and when access can be restored depends on the specific situation.
Please note that resolving the underlying issue does not necessarily mean that your account will be unblocked immediately.
Need help?
Are you unable to determine why your account has been blocked or restricted? Contact CarCollect Support at support@carcollect.com. Include your company name and the email address associated with your account so that we can assess your request.