1. Check your login details
Log in using the email address linked to your CarCollect account and your personal password.
Do you have multiple email addresses? Make sure you are using the correct email address.
2. Forgot your password?
Have you forgotten your password?
Go to the CarCollect login screen.
Click Forgot password.
Enter the email address linked to your account.
Follow the instructions in the email to set a new password.
Didn't receive the email?
Check your spam or junk email folder.
Add CarCollect.com to your safe senders list.
Contact Customer Support if you do not receive the email.
3. Check your browser
Still unable to log in?
Check whether:
You are using a supported browser.
Your browser is updated to the latest version.
You have cleared your cookies and cache.
Then try logging in again.
4. Check your internet connection
The issue may also be caused by your network.
For example, try:
Logging in using a different network.
Using your mobile internet connection.
Does it work on a different network? Then contact your IT department or network administrator.
5. Do you see the message "You don't have an account"?
This may mean that your account is not active or has been deactivated.
Contact Customer Support to have your account status checked.
Still having trouble logging in?
Are you seeing an error message? Take a screenshot or note down the exact message. This will help us assist you more quickly.
Contact our Customer Success team via chat, email or phone.