You can determine per location and per status in the vehicle handling process which people are responsible for receiving specific notifications.
This ensures that the right employees always receive the information they need to handle the sales process efficiently.
Why should I use notification preferences?
Notification preferences help you to:
✔ Automatically keep the right employees informed.
✔ Make the handling process more efficient.
✔ Reduce the need for manual follow-up.
✔ Prevent important notifications from reaching the wrong person.
For organisations with multiple locations or departments, this provides greater clarity and overview.
How do notification preferences work?
Within CarCollect, you can link different email addresses to specific stages in the process for each location.
For example:
The sales department receives notifications about new bids.
The administration department receives notifications related to invoicing.
The logistics department receives notifications related to transport.
The responsible employee receives notifications about further vehicle handling.
This ensures that each employee only receives information that is relevant to their responsibilities.
For which stages can I set notifications?
Depending on the available settings, notifications can be linked to different statuses within the vehicle handling process.
Examples:
Sales process
New bids.
Vehicle assignments.
Sales confirmations.
Administration
Invoicing.
Payment statuses.
Document processing.
Logistics
Transport information.
Collection and delivery times.
Transport-related status changes.
How do I set up notification preferences correctly?
A good setup starts by determining the responsibilities within your organisation.
Consider the following:
Which locations use CarCollect?
Which employees are responsible for specific steps?
Which notifications does each employee need?
By setting up this division of responsibilities in advance, you can prevent notifications from being overlooked or being handled twice by multiple people.
Who can benefit from notification preferences?
This feature is particularly valuable for:
Dealer organisations with multiple locations.
Remarketing companies.
Organisations with separate sales, administration and logistics teams.
Companies with multiple users within one CarCollect account.
Tips for getting the most out of notification preferences
Regularly check whether the configured email addresses are still up to date.
Pay attention to:
✔ Adding new employees.
✔ Removing employees who have left the organisation.
✔ Updating responsibilities when processes change.
✔ Checking whether each location has the correct settings.
A well-configured setup ensures that vehicles can be handled more quickly and efficiently.
Tip
Combine notification preferences with other CarCollect features:
Analytics → for insight into performance and results.
Destination protocol → for control over where vehicles are offered.
Inspection Manager → for a complete vehicle listing.
CarCollect Transport → for a smooth logistics process.
This allows you to configure CarCollect to suit your organisation as effectively as possible.