Would you like to add an extra layer of security to your CarCollect account? With two-factor authentication (2FA), you add an additional verification step when logging in. In addition to your password, you use a second verification method, such as a code generated by an authenticator app on your phone.
This means that someone cannot access your account using only your password.
What do you need?
To set up 2FA, you need a smartphone with an authenticator app installed. Examples include:
Google Authenticator
Microsoft Authenticator
You can download one of these apps from the App Store or Google Play.
How do I enable 2FA?
Log in to your CarCollect account.
Go to your account or profile settings.
Open the Security section.
Find the Two-factor authentication (2FA) setting and start the activation process.
Open the authenticator app on your phone.
Scan the QR code displayed on your screen. If you cannot scan it, you may be able to enter the displayed key manually.
Enter the verification code from your authenticator app to confirm the connection.
Once the verification is successful, 2FA will be enabled for your account.
How does logging in with 2FA work?
Once 2FA is enabled, you will need to complete two steps when logging in to CarCollect:
Enter your usual login credentials.
Open your authenticator app and enter the current verification code.
Once the code has been verified, you will be able to access your account.
What if I lose my phone or get a new one?
If you use an authenticator app and no longer have access to your old phone, you may not be able to generate the required verification code.
In that case, contact our Support team at support@carcollect.com. We will help you restore access to your account.
Why is 2FA important?
Two-factor authentication provides additional protection for your CarCollect account. Even if someone manages to obtain your password, they will still need the second verification step to log in.
We therefore recommend enabling this additional security feature.