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How do I handle complaints?
How do I handle complaints?
Railey Vrouwe avatar
Written by Railey Vrouwe
Updated over a week ago

Does the buyer indicate that the vehicle has more damage than it did during the appraisal in the vehicle file?

Discuss this with the party to whom you awarded the vehicle and work together to find an appropriate solution.

The buyer has 48 hours after receiving the vehicle to file a complaint about the vehicle.

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