1. Check your email address
Notifications are sent to the email address linked to your CarCollect account.
Check whether:
Your email address is entered correctly.
You still have access to this email address.
Your mailbox is not full.
You can check your email address under Profile in CarCollect.
2. Check your spam or junk email folder
Emails from CarCollect may sometimes be automatically filtered.
Therefore, check:
Your Spam or Junk email folder.
Whether emails from CarCollect are allowed within your email environment.
If necessary, add CarCollect to your safe senders list.
3. Check your notification settings
Check whether you are receiving the correct notifications and whether any settings have been changed in your account.
Notifications may include, for example:
New bids.
Vehicles you have won.
Actions that need to be completed.
Updates regarding a vehicle dossier.
4. Check whether your account is active
Are you no longer receiving any notifications at all? Check whether you still have access to your CarCollect account and whether your account is active.
Still not receiving notifications?
Please contact our Customer Success team.
Please include:
The email address linked to your CarCollect account.
Which notifications you are not receiving.
Since when you have not been receiving notifications.
This will help us assist you more quickly.