Have you purchased a vehicle through CarCollect and has the vehicle been released? You can then upload the release document to the vehicle dossier.
Uploading the release document allows the seller to check whether the release has been completed and ensures that the further process can continue.
Where can I upload the release document?
Follow these steps:
Go to My CarCollect.
Open My purchases.
Select the relevant vehicle.
Go to the Documents section or the outstanding action in the vehicle dossier.
Upload the release document.
Confirm the upload.
After uploading, the document will be added to the vehicle dossier.
When should I upload the release document?
Upload the release document after:
✔ The vehicle payment has been completed.
✔ The vehicle has been released.
✔ You have received the release document.
The document is required to complete the administrative processing of the vehicle.
Which files can I upload?
The release document can be added to the vehicle dossier as a document.
Please make sure that:
The document is clearly readable.
All details are visible.
The file corresponds to the actual release of the vehicle.
JPG files or release documents that cannot be processed automatically are always checked manually by CarCollect. This may mean that it takes slightly longer for the action to be processed.
I cannot upload the release document. What should I do?
First check:
✔ Whether you have opened the correct vehicle.
✔ Whether the file is clearly readable.
✔ Whether all details on the release document are visible.
✔ Whether the release document relates to the correct vehicle.
Can you still not upload the document? Please contact the CarCollect Customer Success team.
Please provide:
The vehicle registration number.
The CarCollect ID.
A brief description of the problem.
This will allow us to help you more quickly.
Tip
Always upload a complete and clearly readable release document. This helps prevent delays in the further processing of the vehicle.
Do you have questions about the release document or document processing? Please contact the CarCollect Customer Success team.