Yes. After you have made the payment for the vehicle, you will receive a notification from CarCollect once the payment can be processed further.
After making the payment, you indicate in the vehicle dossier that the vehicle has been paid by clicking the blue action button. The seller will receive a notification and can check the payment.
How do I confirm my payment?
Follow these steps:
Open the relevant vehicle dossier.
Check that the payment has been completed.
Click the blue action button 'Vehicle paid'.
The seller will receive a notification that the payment can be checked.
What happens after my payment?
Once the seller has checked the payment, the vehicle can proceed to the next step in the process.
Depending on the status of the vehicle, this may mean, for example, that:
The vehicle can be released.
The Temporary Document Number (TDN) can be made available.
Transport can be arranged.
I have paid, but I do not see a confirmation. What should I do?
First check whether you have confirmed the payment using the blue action button in the vehicle dossier.
Has the payment been completed but you have not received any further notification? Please contact the CarCollect Customer Success team.
Please provide:
The CarCollect ID.
The vehicle registration number.
The date on which the payment was made.
This will allow us to help you more quickly.
Tip
Always pay within the agreed payment term and confirm the payment directly in CarCollect. This allows the seller to check the payment more quickly and helps the further process continue without delays.