Have you purchased a vehicle through CarCollect? You can find the invoice in the vehicle dossier.
The seller prepares the invoice and adds it to CarCollect. As soon as the invoice is available, you will automatically receive an email notification.
Where can I find my invoice?
Follow these steps:
Go to My CarCollect.
Open My purchases.
Select the relevant vehicle.
Go to the Documents section.
Open or download the invoice.
In the Documents section, you can also find other available vehicle documents in addition to the invoice.
When is the invoice available?
The invoice becomes available after the seller has added it to the vehicle dossier.
The seller prepares the invoice based on the order confirmation. Always check that the details on the invoice correspond to the agreed purchase.
What information is included on the invoice?
The invoice includes, among other things:
The vehicle details.
The purchase amount.
Any CarCollect transaction costs.
The payment details.
The payment term.
I cannot find the invoice. What should I do?
First check whether:
The vehicle is listed under My purchases.
You have opened the correct vehicle.
The vehicle dossier already has the correct status.
Can you still not find the invoice? Please contact the CarCollect Customer Success team.
Please provide:
The CarCollect ID.
The vehicle registration number.
The email address registered to your account.
This will allow us to help you more quickly.
Tip
Always check the invoice before making the payment. Payment is made directly from the buyer to the seller's bank account using the account number stated on the invoice.
Do you have questions about payment? Also see the article: