A bid placed on CarCollect is binding. Always check the vehicle dossier, bid amount and any additional costs carefully before confirming your bid.
Have you accidentally placed the wrong bid? Contact the CarCollect Customer Success team as soon as possible.
What should I do if I placed the wrong bid?
Report the incorrect bid to CarCollect within one hour of placing it by email.
Please include:
The vehicle registration number.
The CarCollect ID.
The amount you bid.
Why the bid was placed incorrectly.
CarCollect will assess the situation and contact the parties involved.
Can my bid be withdrawn?
A bid can only be withdrawn if the seller agrees to this.
The seller ultimately decides whether the bid can be cancelled. Without the seller's approval, the placed bid remains valid.
Tip
Before placing a bid, always check:
✔ The vehicle details.
✔ The photos and damage.
✔ The documents.
✔ The bid amount.
✔ Any transport costs.
This helps prevent you from placing a bid that does not reflect your intention.
Do you have questions about an incorrectly placed bid? Please contact the CarCollect Customer Success team as soon as possible.