When you place a bid on a vehicle through CarCollect, your bid remains valid for 28 days.
Within this period, the seller can accept your bid and allocate the vehicle to you.
What happens after 28 days?
Have you not received any information about the status of the vehicle after 28 days?
Your bid is no longer valid and will automatically expire.
The vehicle may still be available afterwards or may be offered again with a new bidding opportunity.
Can I change or withdraw my bid?
A bid placed is binding. Always check carefully:
Whether the bid amount is correct.
Whether you have taken any transport costs into account.
Whether the vehicle meets your purchasing requirements.
A bid cannot simply be changed or withdrawn. If you would like CarCollect to review a bid that was placed incorrectly, please contact the CarCollect Customer Success team as soon as possible.
How can I keep track of my bids?
You can find your active bids by following these steps:
Go to Buying offering.
Open the filter menu.
Go to My CarCollect.
Select My bids.
Here you can see which vehicles you have bid on and continue to monitor their status.
Tip
Have you placed a bid? Regularly check your account and email. As soon as the seller has made a decision, you will automatically receive a notification.
You can also use the Bid indication to get a better understanding of the position of your bid during the bidding process.
Do you have questions about an outstanding bid? Please contact the CarCollect Customer Success team.