Which notifications can I receive?
Depending on your role as a buyer or seller, you may receive notifications about:
Account
Confirmation of your account application.
Changes relating to your account.
Important updates about your access to CarCollect.
Buying process
As a buyer, you may receive notifications about:
A vehicle you have won.
Changes in the buying process.
Actions that still need to be completed.
Updates regarding payment, release and transport.
Selling process
As a seller, you may receive notifications about:
New bids on your vehicles.
The end of an auction.
A vehicle that has been sold.
Actions that still need to be completed within a vehicle dossier.
Platform updates
You may also receive notifications about:
Important changes within CarCollect.
New features.
Maintenance or other relevant updates.
Where are my notifications sent?
Most notifications are sent to the email address linked to your CarCollect account.
Always make sure that your email address is correctly set up under Profile.
Are you not receiving notifications?
Check the following:
Whether the correct email address is linked to your account.
Whether the emails have ended up in your spam or junk email folder.
Whether notifications from CarCollect are being blocked by your email provider.
Can't resolve the issue? Please contact our Customer Success team. We will be happy to assist you.