Would you like to cancel your CarCollect subscription? You can submit a cancellation request to CarCollect Support. When your subscription can actually be terminated depends on the contract term and the cancellation terms of your agreement.
How do I cancel my subscription?
You can cancel your subscription by sending an email to support@carcollect.com.
Please include the following information in your email:
The company name under which the subscription is registered.
The CarCollect account to which the cancellation applies.
The subscription you wish to terminate.
Your preferred end date, if applicable.
CarCollect Support will process your request and check the agreement to determine which cancellation terms and notice periods apply.
When can my subscription be terminated?
The options for cancelling your subscription depend on the terms of your agreement. The following factors may be taken into account:
The contract term: check whether your agreement is still within the agreed contract period.
The notice period: you may need to observe a specified notice period before the subscription can end.
Contract renewal: when a contract is renewed, specific terms may apply to cancellation during or after the renewal period.
The exact terms may vary depending on the agreement. CarCollect Support will therefore assess your request based on the contractual terms agreed upon.
What happens after I submit my request?
Send an email with your cancellation request to support@carcollect.com.
CarCollect Support checks your agreement and the applicable cancellation terms.
You will receive a response explaining your options and the date on which your subscription can be terminated.
Please note that submitting a cancellation request does not automatically mean that your subscription will end immediately.
Important information
To avoid any uncertainty about the end date, submit your request in good time and ask for confirmation of the cancellation and the agreed end date.
Questions about cancelling your subscription? Contact CarCollect Support at support@carcollect.com.