By clicking on the name of a bidder, you can open the Customer Card. Here you will find important company information, performance data and trading details that can help you assess a potential buyer.
Why should I use the Customer Card?
The Customer Card helps you to:
✔ Gain more insight into the party placing a bid.
✔ Better assess the reliability of a buyer.
✔ Build long-term trading relationships.
✔ Gather more information before assigning a vehicle.
This information helps you make a better-informed decision during the sales process.
What information can I find in the Customer Card?
The Customer Card consists of three tabs: Overview, Information and Performance.
Overview
The Overview tab gives you a quick overview of the bidder's most important details.
Here you can find:
Company name.
Account verification status.
Contact person.
Address and contact details.
Telephone number.
Email address.
Member since.
Last login.
Number of vehicles purchased.
Number of vehicles purchased from your organisation.
Number of vehicles sold.
Number of vehicles sold to your organisation.
Reviews and average rating.
This gives you an initial impression of the trading relationship.
Information
The Information tab contains additional company details.
For example:
Business address.
Country and region.
Website.
VAT number.
Chamber of Commerce number.
RDW number.
DUNS number (if available).
Overview of locations.
Company representatives (if available).
This information helps you verify the buyer's company details.
Performance
The Performance tab provides insight into the bidder's activities within CarCollect.
Here you can see, among other things:
Number of valuations.
Number of purchases.
Number of sales.
Number of vehicles purchased from your organisation.
Purchase conversion rate.
Top 5 purchased brands.
Top 5 sold brands.
These statistics provide a clear overview of the buyer's experience and trading activities.
When is the Customer Card useful?
The Customer Card is useful, for example, when you:
Want to learn more about a new bidder.
Want to assess the reliability of a buyer.
Want insight into a customer's trading history.
Want to build a long-term trading relationship.
By combining the available information, you can get a better understanding of the party you are doing business with.
Tip
Use the Customer Card as a tool when assessing bids. In addition to the bid amount, the company details, reviews and performance provide additional insight into a buyer's experience and trading activities.
Want to sell more effectively? Combine the Customer Card with other CarCollect features, such as Find your buyer, Analytics and Auction Manager, to reach the right target audience and further improve your sales results.